My HERO Terms of Use
Effective: 21 August 2026
1. One My HERO account
My HERO provides one central membership identity across connected HERO services. You must provide accurate information, protect your access credentials and use only your own account. Separate business-specific forms or workflows may still apply.
2. Welcome Credits
A new eligible person may receive 200 HERO Credits once after successful identity verification. The reward is not repeated for joining through another business, QR code, email address or LINE account. My HERO may hold or reverse Credits issued through error, duplication, abuse or fraud.
3. HERO Credits
HERO Credits are promotional units recorded in a transaction ledger. They are not cash, deposits, electronic money or transferable property and cannot be exchanged for cash unless a specific published campaign expressly states otherwise. Earn, expiry and use rules may differ by campaign.
4. Claims and rewards
Product or order claim codes may be single-use and subject to purchase, product, merchant, date and campaign eligibility. Redemptions are offer-specific. A wallet balance alone does not guarantee that every product or service is available.
5. Connected services
HERO Insure, HERO PAY, 990 Club, JOB HERO, HERO Academy, HOM NAN and other connected services remain responsible for their own products and service workflows. Their additional prices, terms, eligibility, payment, cancellation, policy and regulatory requirements apply.
6. QR attribution and referrals
A partner QR may record the source of your registration or later activity. Attribution may be used for campaign measurement and eligible referral or commission records under the applicable partner agreement. It does not give the partner unrestricted access to your personal information.
7. Acceptable use
You must not create duplicate identities, automate claims, reuse one-time codes, manipulate QR attribution, access another member's account or interfere with the platform. My HERO may suspend activity while investigating suspected abuse or security incidents.
8. Changes and support
Campaigns and service features may be updated, paused or withdrawn subject to applicable law and existing confirmed transactions. Material changes will be communicated through an appropriate My HERO channel. Contact My HERO on LINE at @564getua for support.